T & C

1. Introduction

1.1 By accessing and using Sardinia4Rent.com, you agree to be bound by the following terms and conditions. These terms constitute a legally binding agreement between you and Sardinia4Rent. By using our services, you acknowledge that you have read, understood and agree to these terms and conditions. This agreement governs your use of our website and services, including booking rentals, handling security deposits, and resolving disputes. Your continued use of the Sardinia4Rent website indicates your acceptance of these terms.

1.2 Definitions: In this document, "we", "us", "Platform" or "our" refers to Sardinia4Rent, including its affiliates and business or technology partners. The terms "you", "you" and "Customer" refer to the user of our website and services. The terms "Provider" or "Providers" refer to any entity or individual, such as property owners, hosts or service providers, who offer accommodation or services through our Platform. "Property" refers to rental accommodation or services listed by Providers on our Platform.

2. Services 

2.1 Our website offers information and recommendations regarding services provided by third-party Providers. The information published is based on verified details available at the time it was compiled and, in some cases, is provided directly by the Suppliers.

2.2 When you book via our website, you accept these general terms. However, specific rental terms (e.g., rules, check-in/checkout times, damage deposits) are indicated in the advertisement.

2.3 The contract for services (booking) is concluded directly between the Customer and the Provider. The Platform merely facilitates the booking and payment, and is not part of the contract between the Client and the Supplier.

2.4 The Supplier has the right to contact you directly or through our Platform to provide you with further details or to deal with aspects relating to the booking. Similarly, you may also contact the Supplier directly for any clarification or need related to the booking. Communications may concern confirmations, updates or other necessary information.

2.5 Our Platform acts solely as an intermediary to facilitate booking and payment. The quality, execution and any other aspect of the services are the sole responsibility of the Provider.

2.6 In the event of complaints or requests for assistance in connection with the services, you should contact the Provider directly. Our Platform cannot intervene in the resolution of problems related to the services provided and is not responsible for any inefficiencies. However, we do offer support to facilitate communication.

3. Cancellations

3.1. The "Cancellation Policy", regulated in these conditions and indicated in the advertisements at the time of booking, specifies how and when an order can be cancelled, as well as the financial consequences. It is important to read the cancellation policy carefully before confirming your booking in order to fully understand any penalties or restrictions that may apply. 

3.2. Cancellation must be made exclusively via the Platform, using the link provided in the booking confirmation and following the cancellation policy detailed in the advertisement. According to the cancellation policy, the Customer may be entitled to a refund as specified in point 3.3. If the cancellation is not carried out according to the terms and conditions for obtaining a refund, the Customer will not receive any amount.

3.3 Amounts will be refunded according to the applicable cancellation policy within 10 days from the date of cancellation using the same payment method originally used for the booking. In the event of cancellation by the customer, 2.5% may be withheld to cover credit card processing fees and administration costs if 24 hours have elapsed since the booking.

3.4 If the Client does not show up at check-in without having made a cancellation within the terms of the cancellation policy, he/she shall not be entitled to a refund. In this case, the amount paid will not be refunded, as the reservation is considered confirmed and valid. Failure to show up does not alter the agreement, and the reservation remains active and paid.

3.5 The Supplier has the right to renounce the reservation within 24 hours of receiving it, without such renouncement being considered a breach of contract. In the case of bookings made at short notice (under date), if the Customer does not receive any communication, must contact the supplier via the platform, using the link received by email to manage the reservation, to confirm that there are no problems or impediments with the reservation. 

4. Payments

4.1 Full payment is required prior to the commencement of the service or stay. The timing and method of payment vary depending on the property and will be clearly stated at the time of booking.

4.2 In the event of problems with the payment, such as an inability to debit the credit card, the Customer will be promptly informed by email. He/she will then have a maximum of 48 hours to resolve the situation. If the payment is not completed within this period, the reservation will be definitively cancelled and the sums paid will be refunded or not according to the cancellation policy applied to the reservation.

4.3 If payment of the balance is due by a specific date following the booking and is not made by that date, the sums already paid may be retained in accordance with the cancellation policy (Art. 3).

4.4 You are aware that we will use the credit or debit card provided to us during the booking process to make payments or refunds and that the same card must have sufficient funds to pay for the services you have ordered. Payment card details must never be provided over the phone, via email or WhatsApp, but must be entered directly into the payment processing system we work with, which complies with the Payment Card Industry Data Security Standard (PCI DSS).

5. Liability

5.1 We are not responsible for the service in the event of unforeseeable events, including and not limited to service interruptions caused by technical problems with our Digital Platform. While we try to ensure the reliability and accuracy of our services, occasional errors or interruptions may occur due to technical difficulties, maintenance or other factors. Such problems will not entitle users to compensation for damages or losses incurred.

5.2 The advertisements are placed and verified by the respective Providers. We disclaim any responsibility for problems related to the quality or accuracy of the advertisements and do not guarantee that the properties comply with all local laws or regulations.

6. Failure of the Supplier

6.1 If the Supplier cannot honour the booking, he must inform the Customer and the Platform without delay. Notice of cancellation must be given via the Platform. In the event of impediments attributable to the Supplier that make it impossible to provide the service, the Customer is entitled to a full refund. 

6.2 Any complaints for non-performance or claims for compensation must be addressed directly to the Supplier via the Platform, within 3 days from the date of checkout. The Booking Platform acts only as an intermediary and cannot be held liable for any inefficiency or non-performance of services by the Supplier. However, we offer support to facilitate communication.

7. Specific Contracts

7.1 Some services require the signing of a separate contract. These contracts take precedence over these Conditions (T&Cs) in case of conflict.

7.2 The elements of the contract must be summarised in the advertisement on our website. If you identify significant problems in the contract you are offered to sign (such as unforeseen costs, usage limitations, etc.) that were not disclosed in the advertisement, depending on the severity and if you do not come to an agreement with the supplier, you may request cancellation and reimbursement before completing the check-in. 

8. Deposits and Security Deposits

8.1 A 'deposit' is the sum paid at the time of booking. This deposit serves as a 'deposit' and is used to guarantee the reservation. It can be refunded according to the Supplier's cancellation policy applied at the time of booking. It is important to note that cancellation policies may be stricter during peak and off-peak seasons, and in some cases, cancellations may not be permitted.

8.2 A 'security deposit' is usually required to cover any damage to the rented property. This deposit is paid before check-in and is refunded in full or in part (if damage is found) after checkout.

8.3 If a security deposit is required and paid to the Booking Platform, it will be held until the end of the rental period. After the rental, the Supplier will assess any damages and report them to the Platform within 72 hours from checkout. The Platform will send an email to the Client to confirm the damage claim.

8.4 If the claim is confirmed and does not exceed the amount of the deposit, the confirmed value of the damages will be deducted from the deposit and the remaining balance will be refunded to the Client. If the Client does not respond within 7 days, the claim shall be deemed confirmed and the sums claimed shall be automatically transferred to the Supplier.

8.5 In the event of a dispute, the entire deposit will be transferred to the Supplier. The Customer and the Supplier have the right to take legal action to settle their disputes to the exclusion of the Platform's involvement.

9. Check-In and Checkout

9.1 Check-In: The time of check-in is specified in the advertisement. Guests are required to inform the Provider of their estimated time of arrival in advance. Early check-ins may be available upon request but are subject to availability and may incur additional charges.

9.2 Checkout: The time of checkout is indicated in the advertisement. Guests must vacate the property by the designated checkout time to avoid additional charges. Late checkouts can be requested in advance but are not guaranteed and may incur extra charges. Before leaving, guests are requested to ensure that all keys are returned and that the property is left in the same condition as it was upon arrival.

9.3 Withdrawal and Return of Keys: Details regarding the withdrawal and return of keys will be provided by the Supplier. In some cases, keyless access systems may be used, and specific instructions will be given to the guest prior to arrival. The Failure to return keys or to comply with checkout procedures may result in additional charges.

9.4 Special Requests: Any special requests regarding the schedules of check-in or checkout should be communicated as soon as possible. Although an attempt will be made to accommodate such requests, they are not guaranteed and may be subject to availability and additional costs.

10. Privacy Policy

For detailed information on how we collect, use and protect your personal data, please see our Privacy Policy. 

11. Use of the Web Site

11.1 You undertake to use the website in accordance with all applicable laws and not to use the website for illegal or unauthorised purposes. You are prohibited from uploading content that may infringe the rights of third parties, offensive content or content that may cause damage to the Platform or other users.

11.1 All content on Sardinia4Rent.com, including text, images, logos, and software, is the property of Sardinia4Rent or its licensors and is protected by copyright and other intellectual property laws. You may not copy, modify, distribute or use such content without prior written permission.

11.3 In order to use certain features of the Site, you may need to create an account. You are responsible for the security of your login credentials and all activities that occur through your account. It is important that you immediately report any unauthorised use of your account to the Platform.

12. Legal Terms

12.1 These terms and conditions shall be governed by and construed in accordance with the laws of Italy. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sardinia. The parties are obliged to seek an amicable solution before proceeding with legal action.

12.2 We reserve the right to change these terms and conditions at any time. Users will be informed of any changes via the website.

12.3 If any provision of these terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.